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Reach Users Where They AreProvide exceptional service with fast, accurate and reliable IT support to users across multiple channels like email, self-service portal, phone, and chat. Make informed decisionsGet real-time insight into the efficiency of your service desk and boost business productivity by accessing actionable reports.
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Plan, rollback changes with your cloud-based IT helpdesk tool and let relevant members evaluate and approve changes. Analyze and mitigate risks by assessing new changes before it's rolled out.
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Multiple SLA PoliciesSet multiple SLA policies to create task deadlines based on different business hours click here or ticket categories. Automate your IT help deskSet up simple automation functions as well as leverage the built-in capabilities to handle all your manual efforts.
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Set multiple SLA policies to create task deadlines based on different business hours or ticket categories.
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 "With Freshservice, the interface is smooth; everything is easy to find & categorise. We now have 8 teams using the tool and it's a breeze to use and train people."